Medical care and support
The healthcare system in the Netherlands is different to the one in Ukraine. If you would like to find out how the healthcare system works in the Netherlands, please watch the 5 short YouTube videos about GP care, dental care and more. These videos are available as a handy play list with a Ukrainian voice-over. The videos can be watched with Ukrainian subtitles via www.youtube.com/user/Rijnmondveilig
NB: Various healthcare consultations are organised at the municipal reception centre. The arrangements may vary per centre. For more information about the types of consultations and the times, please consult the information provided at the centre itself. We sometimes also share the information in the digital newsletter.
You can find more information about the care provided in the Netherlands and what you must do when you need other types of care at:
- www.zorgverzekeringslijn.nl, or you can telephone 0800-64 64 644.
- www.ggdzw.nl/oekraine (For information about youth healthcare, infection control and mental healthcare).
Reimbursement of healthcare costs
In the Netherlands you will receive any essential medical care you need. The related costs will be reimbursed via the Ukrainian Refugee Medical Care Scheme [Regeling Medische zorg voor Ontheemden uit Oekraïne] (RMO). The RMO covers all basic healthcare, but it can also be extended to cover:
- Dental care in the event of acute pain up to an amount of 250 euros.
- Glasses and hearing aids (with permission via the RMO).
- Specific medicines.
- Abortion-related care.
NB: If you received abortion-related care between 1 March and 1 July 2022, the care provider can still declare the costs via the RMO from 1 August 2022 onwards. You can find out which types of care are reimbursed via the basic package at www.rijksoverheid.nl/onderwerpen/zorgverzekering.
In the Netherlands it is, in many cases, usual to consult your GP first in the event of (painful) symptoms and questions about your health. The ambulance service and hospital care are intended for emergency situations. In emergencies you should call 112.
GP care is provided via the (digital) GP practice called 'Arene' via the website: www.arene.nl or via the (free) app. The care is available Monday to Friday from 08.00 to 17.00. If necessary, Arene will arrange for care to be provided by a local GP. Please also refer to the brochure included in this information folder.
If the problem is acute or medical, you can call Arene directly via +31 (0)88 2066866.
Out-of-hours GP service
You can call the out-of-hours GP service for urgent problems which really cannot wait until the next day. The telephone number of the out-of-hours GP service is +31 (0)75 6533000. You can only attend by appointment. The opening times are Monday to Friday from 17.00 to 08.00 the following day. The out-of-hours GP service is open all day at the weekends (Saturday and Sunday) and on national holidays. You can find more information and informative videos at www.huisartsenposten.nl. NB: You should only call the out-of-hours GP service outside your GP's working hours and in acute medical emergencies.
In the event of an emergency, or if you need urgent medical attention, for example in the event of an accident, fire or crime, you should call 112. You should immediately state whether you need an ambulance, the police, or the fire brigade.
NB: The call handler may decide that you do not need an ambulance. You will then be advised regarding who you can contact, for example your GP, or in some instances the hospital directly. In this way ambulances will be kept available for real emergencies.
If you are suffering from stress, thinking too much and sleeping badly, please consult the brochure of the Municipal Health Service [Gemeentelijke Gezondheidsdienst] (GGD) which you can find in this information folder. Alternatively you can visit www.ggdzw.nl/oekraine. There you will find more information about psychological problems, mental healthcare and youth healthcare.
Coronavirus measures in the Netherlands
Currently no coronavirus measures apply in the Netherlands any more. However, the government has provided a number of recommendations to limit the spread of the disease.
The basic rules in the Netherlands are:
- Wash your hands regularly.
- Cough and sneeze into your elbow.
- Stay home if you have symptoms and do a rapid lateral flow test.
- Make sure there is sufficient fresh air.
- Do not forget to get your vaccinations and boosters.
The central government website www.rijksoverheid.nl/onderwerpen/coronavirus-vaccinatie provides more information about vaccinations in the Netherlands and general information about coronavirus in the Netherlands. On the website of the GGD www.ggdzw.nl/Oekraine you will also find more information about coronavirus, the measures and recommendations to stop its spread. NB: You should also keep an eye on our newsletter, social media and other channels for new developments relating to coronavirus in the Netherlands.